This person will be responsible for installing, configuring, and maintaining computer workstations and local area networks. They will also be expected to troubleshoot and resolve problems as they arise. The computer technician will be responsible for responding to computer questions and training on the operation of network applications and equipment as necessary. Other duties may also be assigned as required.

Candidates are required to have a minimum of one year of experience installing and supporting local area networks and workstations in a Microsoft ecosystem. Experience in Google Suites ecosystem. Experience in the Apple OS ecosystem. Certifications in the IT field are not required but will be helpful.

Skills required

• Customer service skills include patience, attentiveness, positivity and time-management. Computer technicians must be patient and maintain an optimistic attitude in order to help employees and students in a timely manner and with an outcome that leaves the end-user feeling positive about the experience.

• Communication skills: This refers to verbal and written communication as well as active listening. Computer technicians must be able to listen to the problems that employees or students face and know what questions to ask in order to identify the cause. They also need to be able to describe a solution in a way that a person without technical expertise can understand and implement. Writing skills are also useful in preparing email or web chat responses and written instructions.

• Problem-solving skills: These skills refer to the ability to gather, analyze and process the information to identify a resolution. In order to troubleshoot computer issues for employees and students, computer technicians must frequently employ their problem-solving skills.

• Technical skills: A computer technician must have in-depth knowledge of computer systems and networks in order to install, maintain and troubleshoot when problems arise. Such as but not limited to:

  • Familiarity with Microsoft AD DS, DNS, DHCP and other Server Management Systems

  • Familiarity with Network Systems; VLANs, WIFI, and management of those environments.

  • Familiarity with Google Suites to manage Google users and devices

  • Microsoft Operating Systems Desktop Support

  • Apple Operating Systems Desktop Support

  • Google Operating Systems Desktop Support

  • Walking employees through the process of installing software on their computers and launching those programs for the first time

  • Helping troubleshoot software problems and provide actionable tips to resolve the issue

  • Sending technical documentation to end-users

  • Making recommendations for hardware changes when a computer cannot support a particular software

  • Referring difficult cases to other support technicians or Supervisor of Technology

  • Taking over control of a customer’s computer remotely to resolve issues

Work Environment